Orlando P.
About Orlando P.
Orlando P. is the Hardware Team Lead at TELUS, with over 15 years of experience in Information Technology and Customer Service.
Current Role at TELUS
Orlando P. holds the position of Hardware Team Lead at TELUS. In this role, he is responsible for overseeing hardware-related projects and initiatives. His extensive experience and diverse skill set in information technology aid him in managing and guiding his team towards achieving company goals efficiently.
Previous Roles at TELUS
Orlando P. has a comprehensive history with TELUS, having held multiple positions within the company. He worked as a Technical Support Specialist | Tier 3 from 2016 to 2018, as a Technical Support Specialist | Tier 2 from 2015 to 2016, and as a Support Analyst | Tier 1 from 2014 to 2015. During these roles, he gained extensive experience in customer service and technical support, contributing significantly to operational improvements.
Experience at NCIX.com
Prior to his extensive tenure at TELUS, Orlando P. worked as a Website Order Specialist at NCIX.com in 2014. This role allowed him to develop crucial skills in order management and customer service. His time at NCIX.com further bolstered his ability to handle high-pressure environments and complex technical issues.
Educational Background in Technology
Orlando P. studied Computer Systems Technology at Centennial College from 2011 to 2013. This education provided him with a solid foundation in various domains of information technology, including Computer Networking, Computer Repair/Maintenance, Web Development, and Database Management. His formal education has equipped him with the technical skills needed for his diverse roles in the IT industry.
Technical Implementation Achievements
During his time at TELUS, Orlando P. successfully implemented Odoo ERP, Active Directory, and Web Services. These implementations enhanced work efficiency and increased revenue for the company. His ability to integrate advanced technology systems showcases his technical acumen and his effectiveness in improving operational workflows.
Diverse IT Skill Set
Orlando P. possesses a diverse set of skills which include Computer Networking, Computer Repair/Maintenance, Web Development, Graphic Design, Search Engine Optimization, Marketing, and Database Management. His varied expertise allows him to approach problems from multiple angles and offer comprehensive solutions.