Paolo Recarro
About Paolo Recarro
Paolo Recarro is a Senior Strategy Manager at TELUS in Calgary, Canada, with extensive experience in operations and customer experience management.
Company
Paolo Recarro currently works at TELUS, a leading Canadian telecommunications company, where he holds the position of Senior Strategy Manager based in the Calgary, Canada Area. TELUS provides various services, including wireless, data, Internet protocol (IP), voice, television, entertainment, and video. The company's strategic focus includes customer-first solutions and advancing connectivity through innovation.
Title
As a Senior Strategy Manager at TELUS in Calgary, Canada, Paolo Recarro is responsible for developing and executing strategic initiatives within the organization. His role involves liaising with different departments to implement change management strategies, improve internal programs, and drive organizational growth. He employs agile principles and design thinking to address complex challenges and support the company's transformative programs.
Career Background
Paolo Recarro has built a robust career within TELUS, starting as part of the Client Resolution Management Team from 2011 to 2013. He later became the Client Resolution Team Manager for Wireless from 2013 to 2015, then the Customer Experience Team Manager for Wireline from 2015 to 2017. Following this, he served as Operations Manager from 2017 to 2019 before advancing to his current role. Prior to TELUS, Paolo worked at Sykes Enterprises, Incorporated in various roles within the NCR - National Capital Region, Philippines, including Operations Manager and Collections Coach.
Education and Expertise
Paolo Recarro's educational background includes an Executive Leadership Program from McGill University, which he completed in 2019. He also studied at the University of Calgary where he pursued Engineering from 2005 to 2007, and obtained a Bachelor of Commerce in Marketing from Thompson Rivers University. Additionally, he completed the International Baccalaureate Diploma Programme. His education has equipped him with a strong foundation in leadership, strategic thinking, and marketing.
Achievements and Strategic Initiatives
Throughout his tenure at TELUS, Paolo Recarro has led multiple strategic initiatives. He has managed transformational programs in areas such as Leadership Development, Diversity & Inclusion, Health & Well-Being, and Real Estate. Additionally, Paolo has been instrumental in the strategic planning and execution of leadership development events and the development of communication strategies for the Strategy & Enablement Vice President and Leadership Team. His contributions also include implementing change management strategies for internal teams, aligning with TELUS's commitment to innovation and growth.