Parris Gordon
About Parris Gordon
Parris Gordon is a Team Manager at TELUS with over six years of experience in various managerial roles, specializing in customer service excellence within the mobility sector.
Professional Title at TELUS
Parris Gordon currently holds the position of Team Manager at TELUS. In this role, they are responsible for overseeing and managing customer service teams, ensuring the delivery of high-quality service within the mobility sector.
Previous Roles at TELUS
Before becoming a Team Manager, Parris Gordon served in several key positions at TELUS. In 2014, they were a Customer Loyalty Manager for 7 months in Burnaby, British Columbia, focusing on maintaining and improving customer satisfaction. From 2012 to 2014, they worked as a Business Analyst - CTO coach, where they specialized in coaching and mentoring within the Chief Technology Office.
Years of Experience at TELUS
With over six years of experience at TELUS, Parris Gordon has held various managerial roles. This extensive experience includes significant contributions to customer service excellence and team management, particularly within the mobility sector.
Expertise in Customer Service
Parris Gordon specializes in customer service excellence, particularly within the mobility sector. Their experience includes managing customer loyalty and ensuring top-tier service delivery. They have been instrumental in managing TELUS's customer service teams since 2017, continually enhancing customer satisfaction and loyalty.
Coaching and Mentorship
During their tenure as a Business Analyst - CTO coach from 2012 to 2014, Parris Gordon gained valuable experience in coaching and mentoring within the Chief Technology Office at TELUS. This role involved providing guidance and support to team members, fostering a high-performance environment.