Parthonil Sarcar
About Parthonil Sarcar
Parthonil Sarcar is currently working at TELUS as Sales, Small Business Solutions, with over 12 years of experience in strategic and analytical roles within call center operations.
Current Role at TELUS
Parthonil Sarcar currently holds the position of Sales, Small Business Solutions at TELUS. In this role, he is responsible for driving sales and providing tailored solutions to small businesses. His extensive experience in sales and customer service allows him to address the unique needs of small business clients, contributing to their growth and success.
Previous Experience at Bell
Parthonil Sarcar worked at Bell as an Account Associate from 2017 to 2020, based in Mississauga. During his three years at Bell, he managed client accounts and developed strategies to meet customer needs. His role required precise coordination and communication to ensure high levels of customer satisfaction.
Role at Pusateri's Fine Foods
From 2016 to 2017, Parthonil Sarcar served as Manager, Customer Experience at Pusateri's Fine Foods in the Toronto, Canada area. His responsibilities included overseeing customer service operations and enhancing the customer experience. Despite the brief tenure, his contributions were aimed at elevating service standards.
Tenure at ADT Canada
Parthonil Sarcar was with ADT Canada from 2010 to 2015, working as Manager, Residential & HV Services for five years. In this capacity, he managed residential services and high-value customer accounts. His role required strategic planning and execution of service delivery, ensuring customer satisfaction and retention.
Experience at Circles Inc
Parthonil Sarcar served as the Service Delivery Manager at Circles Inc from 2005 to 2009. During his four-year tenure, he was responsible for managing the delivery of services, ensuring that customer requirements were met efficiently and effectively. This role honed his skills in service management and team leadership.
Background in Call Center Operations
With over 12 years of experience in strategic, analytical, and decision support roles within call center operations, Parthonil Sarcar has demonstrated expertise in operations management. He specializes in innovating process improvements aimed at enhancing company profitability. Known for his strong negotiation skills and ability to build effective teams, he has continuously adapted to new challenges to add value to the organizations he has worked with.
Skills and Areas of Expertise
Parthonil Sarcar is recognized for his capabilities in multitasking, sales, and program implementation. He has a proven track record in strategic planning and operational efficiency. His expertise extends to process improvements, negotiation, and team building, contributing significantly to organizational success.