Pascale Durocher
About Pascale Durocher
Pascale Durocher is a Manager - Client Project Manager at TELUS, with over 19 years of experience in various roles within the company.
Company
Pascale Durocher currently holds the position of Manager - Client Project Manager at TELUS. TELUS is a Canadian telecommunications company that provides a wide range of telecommunications products and services including internet access, voice services, entertainment, health, and information technology solutions. Pascale has been with TELUS for over 19 years, contributing to various strategic and operational roles within the company.
Title
Pascale Durocher serves as a Manager - Client Project Manager at TELUS. In this role, Pascale is responsible for ensuring the operational sustainability and economic viability of new business integrations. Pascale acts as a crucial liaison between BCX operation teams and the sales and marketing branches to facilitate service sales. Additionally, the role involves complex business analysis, feasibility reviews, and post-implementation support.
Education and Expertise
Pascale Durocher holds a Bachelor of Arts (BA) in Art/Art Studies, General, from the University of Ottawa, earned from 1990 to 1994. Later, Pascale completed a Certificate in Project Management from Algonquin College of Applied Arts and Technology between 2004 and 2006. Pascale's professional expertise lies in project management, business analysis, and change management, gained through extensive industry experience and academic background.
Professional Background
Pascale Durocher has a long-standing tenure at TELUS, spanning over 19 years and including several roles. These roles consist of Change Manager - CoE (2002-2004), Implementation Manager (2004-2007), Sr Business Analyst (2007-2014), Business Consultant (2016-2021), and currently, Manager - Client Project Manager. Pascale has been pivotal in performing business analysis, workflow analysis, business process design, and providing post-sale support. Pascale also takes responsibility for training new team members and contributes to departmental strategy development.
Achievements at TELUS
During Pascale Durocher's tenure at TELUS, Pascale has significantly contributed to the company's operations and strategic planning. Pascale has led the assessment and review of TCI Custom Requests and performed in-depth feasibility and economic reviews for potential projects. Moreover, Pascale facilitated business process re-engineering, developed system and process test criteria, and ensured the smooth implementation of deliverables. Pascale's work has ensured the operational efficiency and economic viability of the company's new business integrations.