Patience Ngcobo
About Patience Ngcobo
Patience Ngcobo is a Senior IT Business Analyst at TELUS in Edmonton, Alberta, Canada, with over 17 years of experience in IT and business integration, specializing in data analytics, business process improvement, and project management.
Current Role at TELUS
Patience Ngcobo is currently serving as a Senior IT Business Analyst at TELUS in Edmonton, Alberta, Canada. This role involves collaborating with various stakeholders, technical, and operational teams to resolve pain points and deliver value. Patience specializes in data analytics, business process improvement, and project management, ensuring that cross-functional teams effectively execute yield management projects to enhance customer adoption and experience.
Previous Experience at Red River College
In 2021, Patience worked at Red River College as an IT Business Analyst Instructor (Part Time). Over a span of seven months, Patience imparted knowledge and skills to students, preparing them for careers in IT business analysis. The role was based at F109 – 2055 Notre Dame Avenue, Winnipeg, Manitoba.
Experience at Discovery Limited
Patience Ngcobo accumulated significant experience at Discovery Limited, starting as an Oracle Database Developer/Applications Support from 2006 to 2009, and then as a Senior Oracle Database SQL Developer until 2018. During a 12-year tenure based in Johannesburg, South Africa, Patience honed skills in system analysis, application development, testing, and implementations.
Educational Background
Patience Ngcobo possesses an extensive educational background. Recently, Patience achieved a Professional Certificate in Data Science from Harvard University (HarvardX) between 2020 to 2022. Patience also holds a Diploma in Business Technology Management from Red River College (2019-2021), a Master of Technology in Business Information Systems from Tshwane University of Technology (2003-2005), and a Bachelor of Technology in Information Technology from Durban University of Technology (2000-2001). Patience's academic journey started with a Diploma in Information Technology from Durban University of Technology (1996-1999).
Skills and Expertise
With over 17 years of experience, Patience Ngcobo brings a wealth of expertise in bridging gaps between IT and business. Patience specializes in data analytics, reporting using Tableau, and employs Six Sigma methodologies for business process improvement. Patience utilizes Agile Scrum methodology for project management and excels in system analysis, application development, testing, and implementations. A key focus is on providing data analytic and reporting support to improve yield and drive OPEX and CAPEX reduction, thereby enhancing business processes and project outcomes.