Paul Chang
About Paul Chang
Paul Chang is an Implementation Manager 3 at TELUS in Toronto, Ontario, Canada, with extensive experience in client services and implementation management.
Current Position at TELUS
Paul Chang currently holds the position of Implementation Manager 3 at TELUS in Toronto, Ontario, Canada. In this role, he is responsible for overseeing complex implementation projects, dispatch vendor support, and maintaining relationships with third-party partners. Additionally, he acts as an escalation prime for fulfillment and implementation issues.
Previous Roles at TELUS
Paul Chang has accumulated extensive experience at TELUS through various roles. In 2017, he worked as Implementation Manager 2 at TELUS Business Solutions for one month. From 2015 to 2016, he served as a Client Services Manager for a year. Between 2013 and 2015, he was an Implementation Manager at TELUS Business Solutions for two years. Previously, from 2006 to 2013, he worked as a Client Delivery Specialist at TELUS Business Solutions for seven years.
Early Career at Verizon
Before joining TELUS, Paul Chang worked at Verizon as a Tier 3 Support specialist from 2003 to 2006. In this role, he provided third-tier technical support, addressing complex issues that could not be resolved by the initial support teams.
Educational Background
Paul Chang pursued his education at Fleming College, where he studied Computer System Technician from 1999 to 2001. This program provided him with the foundational knowledge and technical skills required for his future roles in the telecommunications and IT sectors.
Involvement with Government Ontario Project
Paul Chang plays a crucial role in the Government Ontario Project. He serves as a key stakeholder in process development between TELUS and the Government of Ontario. He is involved in quarterly Government Scorecard meetings, representing three separate departments. Additionally, he provides billing analysis and reporting to fix discrepancies in records and serves as a subject matter expert, supporting three separate teams.