Paula Parker
About Paula Parker
Paula Parker is a Strategy Manager at TELUS with extensive experience in various roles within the company and a strong background in technology innovations and community advocacy.
Current Role at TELUS
Paula Parker holds the position of Strategy Manager at TELUS. In this capacity, she plays a central role in shaping and guiding the company's strategic initiatives. Her responsibilities encompass a wide range of strategic planning activities aimed at ensuring TELUS remains competitive in the telecommunications sector. Additionally, she serves as a Senior Business Analyst for Broadband Networks in Vancouver, British Columbia, where she is involved in high-level analysis and strategic decision-making concerning broadband services.
Career Journey at TELUS
Paula Parker's career at TELUS began in 2003 as a Client Care Representative in Burnaby, BC. Over the years, she has held numerous roles, illustrating a steady climb within the company. These roles include Quality Coach (2008-2010), Team Manager (2010-2011), Small and Medium Business Manager (2011-2012), and Client Service Manager (2012-2016). Her progression highlights her versatility and capability in various customer-facing and managerial positions within TELUS.
Previous Work Experience
Before joining TELUS, Paula Parker worked at Coit Services as a Commercial Services Sales Representative from 2001 to 2003 in Burnaby, BC. Additionally, she was employed at Shaw Communications as a Customer Service Representative from 1996 to 2001 in Kelowna, BC. These roles provided her with substantial experience in customer service and sales, forming a solid foundation for her ensuing career at TELUS.
Major Project Leadership
Paula Parker led a significant off-shoring project at TELUS, successfully relocating 80% of order processing work to Manila. The project entailed establishing a robust governance structure and resulted in exceeding performance targets within a short period. Her leadership in this project underscores her capability in overseeing large-scale operational changes and improving efficiency.
Involvement in Technology Innovations
Paula Parker is actively involved in pioneering technology innovations, particularly in the fields of Security and Smart Automation. Her work spans various solutions, including those designed for customer homes as well as national and commercial applications. This involvement underscores her commitment to advancing technological solutions that enhance security and automation.
Advocacy and Public Speaking
Paula Parker is a passionate community advocate with significant experience in board leadership within the LGBTQA2S+ community. She is also an experienced public speaker on topics of diversity and inclusiveness in the workplace and employment. Recently, she performed an Ask Me Anything (AMA) session at the FACE Your Career Conference for the Feminist Association for Collaborative Education, showcasing her dedication to promoting an inclusive and diverse work environment.