Peter Dunlop
About Peter Dunlop
Peter Dunlop is the Client Services Manager at Telus in Vancouver, British Columbia, with over 8 years of experience in client-facing roles within the telecommunications sector.
Title and Role at Telus
Peter Dunlop holds the position of Client Services Manager at Telus, working on the Client Administration and Resolution Team in Vancouver, British Columbia, Canada. In this role, he is responsible for managing customer services through phone, email, and social media. He oversees shipping and receiving logistics and engages in sales activities while contributing to software development, production, and testing.
Professional Experience
Peter has accumulated over 8 years of comprehensive experience working within client-facing business units of Canada's leading telecommunications company. His role has seen him handle a spectrum of responsibilities, from customer service to logistics, sales, and software development. His professional experience equips him with the skills necessary to provide top-notch customer experiences and contribute significantly to operational efficiencies.
Education at Douglas College
Peter Dunlop studied at Douglas College from 2003 to 2007, completing a 4-year program. His education has contributed to his foundational understanding of the skills and knowledge necessary to excel in client services and business operations. The structured learning environment of Douglas College helped shape his professional capabilities and prepared him for his subsequent roles in the telecommunications industry.
Customer Service Focus
Peter is highly focused on delivering first-class experiences to both internal and external customers. With a disciplined problem-solving approach and excellent analytical and communication skills, he promotes and maintains the high-quality standards expected by a blue-chip organization like Telus. His commitment to continuous improvement ensures that he is always working towards enhancing customer satisfaction.
Initiatives and Contributions
In his role at Telus, Peter handles various operational aspects including customer service through multiple channels, shipping and receiving logistics, sales activities, and software development. His involvement in these diverse areas signifies his versatility and dedication to contributing to the company's success while ensuring seamless operational processes and customer satisfaction.