Peter Mplias
About Peter Mplias
Peter Mplias is a Senior Project Manager at TELUS with over 10 years of experience in the telecom industry, specializing in Operations and Customer Experience.
Company
Peter Mplias is currently working at TELUS and Telus Mobility. At TELUS, he holds the position of Senior Project Manager, and at Telus Mobility, he is a Project Manager II. He has a history of various roles at TELUS Mobility, including Marketing Manager, Project Manager, and Change Management.
Title
Peter Mplias serves as a Senior Project Manager at TELUS and a Project Manager II at Telus Mobility. He has held these roles since December 2016.
Education and Expertise
Peter Mplias completed his studies at Seneca College, achieving a diploma in Accounting, Operations, and Business Management over three years from 1999 to 2002. He also attended Cedarbrae Collegiate from 1993 to 1998. His expertise lies in building, maintaining, and managing high-performance business requirements utilizing analytical techniques such as statistical, economical, financial, and scientific analysis.
Background
Peter Mplias has over a decade of experience in the telecom industry, primarily in Operations and Customer Experience. His professional journey includes working at TELUS Mobility in various capacities: as a Marketing Manager, Project Manager, and Change Management specialist. He has been with TELUS since December 2016.
Achievements
Peter Mplias led the first TELUS customer journey map (CJM) project for the prepaid business, significantly reducing operational expenses and enhancing customer experience. He chairs project status and stakeholder steering committee meetings to manage project delivery within schedule and budget requirements. He also contributes to ongoing annual BCX capital planning and delivery activities, providing strategic analysis to transform data into actionable outcomes.