Philip Egbueze, MBA, Itil®4, Lssyb
About Philip Egbueze, MBA, Itil®4, Lssyb
Philip Egbueze, MBA, Itil®4, Lssyb, is a Business Systems Analyst at TELUS in Lagos, Nigeria, with extensive experience in telecommunications and IT support roles across various companies.
Company
Philip Egbueze is currently working at TELUS as a Business Systems Analyst, located in Lagos, Nigeria. In this role, he applies his expertise in business systems to optimize and streamline operational processes that support the company's objectives.
Title
Philip Egbueze holds the position of Business Systems Analyst at TELUS. This role involves analyzing and improving business processes and systems to enhance efficiency and effectiveness within the organization.
Education and Expertise
Philip Egbueze earned a Master of Business Administration in Sustainable Innovation from the University of Victoria, completing the program in 2021. He also holds a Bachelor of Science in Computer Science and Information Technology from Igbinedion University, Okada, completed in 2009. His certifications include Itil®4 and Lean Six Sigma Yellow Belt (Lssyb), which reinforce his capabilities in IT service management and process improvement.
Background
Philip Egbueze has an extensive background in telecommunications and IT sectors. At Shaw Communications, he served as a Support Analyst in Edo State and an Account Specialist in Lagos. Prior to that, he worked as a Senior Requirements Engineer at Smile Communications, and held multiple roles at Ericsson, including Business Analyst, Project Integration Engineer, and IT Support Engineer. His diverse experience highlights his adaptability and depth of knowledge in business analysis and systems integration.
Achievements
Philip Egbueze has successfully transitioned Airtel Nigeria's network operations from manual coordination to an automated system using MOSS & WFM tools, achieving the fastest network transition in Airtel Nigeria by executing simultaneous hardware and software upgrades with minimal service impact. He provides high-level remote support to regional SMEs and field engineers on 3G maintenance issues. He also coordinates preventive maintenance activities, manages health checks and backups for Ericsson Radio Network Controllers (RNCs), and performs 3G Root Cause Analyses for large-scale outages, long-spanning outages, and high-priority sites within the Ericsson Region of Airtel Nigeria.