Poonam Gupta, MBA
About Poonam Gupta, MBA
Poonam Gupta, MBA, is the Senior Manager of Wireless Customer Retention at TELUS, with extensive experience in pricing, programs, and campaign strategies aimed at customer acquisition and retention.
Current Role at TELUS
Poonam Gupta currently works as the Senior Manager, Wireless Customer Retention at TELUS. She has been in this role since March 2019, operating out of the company's headquarters at 25 York Street, Toronto. Poonam's expertise involves creating strategies to acquire, upsell, and retain wireless customers. Her role requires proficiency in data analytics, solution selling, communication tools, cross-functional team building, project management, and channel management.
Previous Positions at TELUS
Before becoming the Senior Manager, Wireless Customer Retention, Poonam Gupta served as the Manager, Wireless Customer Retention within the Toronto, Canada area. Her responsibilities in this role also included developing and implementing strategies to improve customer retention for TELUS's wireless services.
Managerial Roles at Bell
Poonam Gupta has held multiple managerial roles at Bell, including Manager – Forecasting & Planning, Installed Base Marketing, Manager – Credit & Collections, Installed Base Marketing, and Manager – Consumer Retention, Installed Base Marketing. She also served as an Analyst in Corporate Pricing & Performance Management and Small Business Pricing & Performance Management. These roles spanned from 2003 to 2010 and were primarily based in Mississauga, Canada.
Ownership Experience at Beach Depot
From 2013 to 2016, Poonam Gupta owned Beach Depot located in Wasaga Beach, ON, Canada. During this time, she managed all aspects of the business operations, contributing significantly to her entrepreneurial experience.
Education Background
Poonam Gupta holds an MBA in Finance and Strategic Management from York University's Schulich School of Business, completed between 2000 and 2002. She also earned a Bachelor of Commerce degree specializing in Economics and Management from the University of Toronto, completed between 1996 and 1999. Additionally, she holds another Bachelor’s degree in Economics from Kamla Nehru College.