Pradeep M
About Pradeep M
Pradeep M is a Technical Customer Service professional at TELUS in Toronto, with a diverse background in IT management, operations, and administration across various industries.
Current Role at TELUS
Pradeep M currently serves as a Technical Customer Service (THPS) at TELUS in Toronto. His role began on September 1, 2019. In this position, Pradeep provides application and technical support on PS Suite EMR (Electronic Medical Records), ensuring healthcare professionals can manage patient records effectively. His expertise in administering onsite and remote support for various projects underscores his competency in handling technical customer service inquiries.
Previous Experience at Mondelēz International
From 2018 to 2019, Pradeep M worked in the Mixing Department at Mondelēz International in the Toronto, Canada Area. During his one-year tenure, he gained valuable experience in overseeing and managing the processing and production stages within the department. His responsibilities involved ensuring that production standards were met and maintained.
IT Management at Castle Media Private Limited
Between 2015 and 2017, Pradeep M held the position of IT Manager at Castle Media Private Limited in Mumbai, Maharashtra, India. For two years, he coordinated and managed UK-based clients, providing tailored IT support. His role involved setting up media channels and successfully transitioning cable television platforms from analog to digital.
Early Administrative Roles and Operations Management
Pradeep M has held various administrative and operational management roles throughout his career. These include positions such as Manager Operations at Affinity Associates Limited in Ahmedabad, Master Control Room In-Charge at FOODFOOD in Mumbai, and Deputy Manager Administration (Editorial Coordination) at The Times of India. He has handled diverse tasks ranging from KYC compliance to operations coordination over these years.
Education and Qualifications
Pradeep M holds a Bachelor of Arts in Social Science and an MBA in Systems from Madurai Kamaraj University. Additionally, he earned a Diploma in Advertising & Public Relations from Welingkar Institute of Management. His educational background has contributed to his diverse career, equipping him with skills in client coordination, project management, and technical support.