Prafulla Dambalkar
About Prafulla Dambalkar
Prafulla Dambalkar is a Sr Business Analyst at TELUS with extensive experience in quality assurance, operations management, and process improvement.
Title
Prafulla Dambalkar serves as a Senior Business Analyst at TELUS. His responsibilities encompass evaluating and refining business processes to improve operational efficiency and achieve project milestones.
Previous Experience at Wipro
Before joining TELUS, Prafulla Dambalkar worked at Wipro from 2001 to 2004. He initially served as a Quality Assurance Manager for two years, focusing on maintaining product and process quality standards. He then transitioned to the role of Manager, where he oversaw various managerial tasks and ensured project targets were met.
Operations Manager at DHL
From 1996 to 2001, Prafulla Dambalkar was employed by DHL as an Operations Manager. In this role, he supervised logistics and operations, ensuring efficient workflow and timely deliveries. His tenure at DHL allowed him to gain significant experience in operational management.
Educational Background
Prafulla Dambalkar possesses an MBA in Marketing from Sydenham Institute of Management Studies, Research and Entrepreneurship Education, completed between 1994 and 1996. He also holds a Bachelor of Engineering (B.E.) in Production from K K WAGH COLLEGE OF AGRICULTURAL ENGINEERING AND TECHNOLOGY, PANCHVATI NASHIK, along with additional certifications from IIBS and Junior College GES HAL High School.
Certifications and Training
Prafulla Dambalkar is a Certified Black Belt in Six Sigma, demonstrating expertise in product and process improvement. He is a Qualified Lead Assessor by BVQI for ISO standards and has completed SAP functional consultant training in the MM (Material Management) module.
Achievements in Process Improvement
Throughout his career, Prafulla Dambalkar has been recognized for his contributions to process improvement and cost reduction. Notably, he developed a DOA dealer direct process saving $6 million annually and completed a Cost-to-Serve analysis for process enhancement. He has also identified and implemented initiatives leading to higher client satisfaction and lowered operating costs.
Project Involvement
Prafulla Dambalkar has successfully delivered complex projects including HSPA, Apple, KOODO, and Express Exchange. His work includes completing a competitive analysis on smartphone return activities with major carriers, and designing a Service Center dashboard to display critical information for better job performance.