Promise U.
About Promise U.
Promise U. is the Manager of Escalations at TELUS with a background in client care and extensive experience in international logistics and supply chain management.
Current Position at TELUS
Promise U. is currently serving as the Manager of Escalations at TELUS. In this role, Promise handles high-level customer service issues that require advanced resolution tactics and strategic problem-solving. This position is integral to maintaining customer satisfaction and upholding the company’s commitment to service excellence.
Previous Experience at TELUS
Before becoming the Manager of Escalations, Promise U. worked as a Client Care Representative at TELUS from 2019 to 2020. During this year, Promise gained valuable experience in customer service, handling client inquiries and issues with professionalism and efficiency.
Career at ADT Security Services Canada
Promise U. spent a year at ADT Security Services Canada from 2018 to 2019, where they worked as a Client Representative in Customer Service. Based in Calgary, Canada, Promise provided support and assistance to customers, ensuring their security needs were met effectively.
Roles at Damco (Maersk) Logistics
Promise U. held multiple roles at Damco (Maersk) Logistics in Lagos, Nigeria. From 2009 to 2013, they were the Performance and Reliability Improvement System (PRISM) Super User. Promise also served as a Finance Supervisor and Credit Controller from 2009 to 2011, Customer Service Coordinator from 2011 to 2012, and later became the Customer Service Team Lead from 2012 to 2017. These roles collectively provided Promise with extensive experience in logistics, customer service, and financial management.
Skills and Expertise
Promise U. brings over eight years of experience in international logistics and supply chain management. Their expertise includes intermodal transport administration, negotiation and contract skills with carriers, suppliers, vendors, and banks. Promise is also experienced in international trade, shipping documentation, and compliance. Additionally, they have a strong background in budget preparation, forecasting, and process improvement, alongside skills in stakeholder management, conflict resolution, and team leadership.