Quoc Tuan Hoang
About Quoc Tuan Hoang
Quoc Tuan Hoang is a Senior Business Analyst at TELUS in Montreal, Quebec, Canada, with over 15 years of experience in various analytical and leadership roles within the telecommunications industry.
Senior Business Analyst at TELUS
Quoc Tuan Hoang currently serves as a Senior Business Analyst at TELUS in Montreal, Quebec, Canada. In this role, he leverages over 15 years of experience in analytical and leadership roles within the telecommunications industry. His primary responsibilities focus on business analysis, project management, and providing strategic insights to enhance operational efficiencies.
Career at TELUS
Quoc Tuan Hoang has established a long-term career with TELUS, demonstrating commitment and growth within the company over the years. He started as a Data and Network Analyst from 2008 to 2010, then moved on to become a Business Helpdesk Specialist from 2010 to 2015. His role further evolved as he took on the position of Team Lead from 2015 to 2019, followed by Business Analyst II from 2019 to 2022. Currently, he serves as a Senior Business Analyst, contributing to various projects and initiatives aimed at enhancing TELUS's business operations.
Experience at Fido Solutions
Before joining TELUS, Quoc Tuan Hoang worked at Fido Solutions as a Quality Agent from 2002 to 2008. This role provided him with foundational skills in quality assurance and customer service, which became pivotal as he transitioned into more technical roles within the telecommunications industry.
Educational Background
Quoc Tuan Hoang has a diverse educational background. He earned a Certificate in Software Development from McGill University, where he studied from 2013 to 2014. Prior to that, he completed a DEC Intégré at College Jean-de-Brébeuf, studying from 1991 to 1998. These educational qualifications have equipped him with a solid foundation in both software development and integrated studies, contributing to his technical and analytical expertise.
Skills and Expertise
Quoc Tuan Hoang has developed a robust skill set over his career. His expertise spans business analysis, data analysis, technical support, and project management. The variety of roles he has experienced at TELUS demonstrates his ability to adapt and excel in different areas, from technical analysis to leadership. His educational background further complements his professional skills, adding a layer of technical proficiency to his business acumen.