Rahul Singh
About Rahul Singh
Rahul Singh is a Technician at TELUS and a Technical Support Assistant at ADT Canada Inc. in Calgary, Canada, with over 5 years of experience in Network IT services.
Current Positions at TELUS and ADT Canada Inc.
Rahul Singh is currently employed at TELUS as a Technician, as well as at ADT Canada Inc. as a Technical Support Assistant, both positions located in the Calgary, Canada Area. His roles involve addressing technical issues and providing support to customers, ensuring optimal performance and customer satisfaction.
Past Employment at Idea Cellular Ltd.
Rahul Singh worked at Idea Cellular Ltd. in various technical roles. From 2014 to 2015, he served as a Senior Executive in the Noida Area, India. Prior to that, he held the position of Network Engineer from 2012 to 2014 in Mohali. His responsibilities included network management and technical support.
Educational Background in Computer Systems Networking
Rahul Singh studied at Punjabi University where he pursued a Bachelor of Technology (B.Tech.) in Computer Systems Networking and Telecommunications from 2007 to 2011. His academic training provided a solid foundation in various aspects of network and telecommunications technologies.
Certifications and Technical Expertise
Rahul Singh holds certifications in CCNA and CompTIA A+, which have bolstered his expertise in network IT services. Specializing in creating and delivering solutions for systems and network optimization, he is adept at identifying and troubleshooting issues in diverse IT environments.
Roles and Responsibilities as a Technician
In his current roles, Rahul Singh performs installation, repair, configuration, and testing of voice, data, and IPTV services at customer locations. He offers installation support, testing, and commissioning of services on both Fiber optical (GPON) and Electrical (Copper) platforms. He ensures high levels of customer service by resolving escalations professionally.
Tools and Software Utilized
Rahul Singh uses various tools and software in his daily operations, including hand tools and electrical tools, prioritizing safety precautions. He utilizes computer applications such as MS Office, Insidder, and FieldLink to manage and execute his technical tasks efficiently in a fast-paced environment.