Ralica Petrova
About Ralica Petrova
Ralica Petrova is a Support Agent at Telus in Vancouver and a Guest Service Manager at Intercontinental Sofia, with extensive experience in the hospitality and customer service industries.
Current Roles at TELUS and Intercontinental Sofia
Ralica Petrova holds dual roles in the customer service sector. She is currently a Support Agent at TELUS in Vancouver, British Columbia, Canada, and simultaneously the Guest Service Manager at Intercontinental Sofia in Sofia, Bulgaria. These positions reflect her extensive experience and versatility in managing customer interactions and hospitality services.
Education in Tourism Management
Ralica Petrova completed her Bachelor's degree in Tourism and Tourism Management from Canterbury Christ Church University. Her studies, which spanned from 2009 to 2013, built a strong foundation for her career in the hospitality and tourism industries.
Background in Customer Service and Hospitality
Ralica Petrova has a rich background in customer service and hospitality. She has worked in various roles including Call Center Supervisor at Sofica Group (Teletech Company) and Reservations Sales Agent at Hilton Worldwide. She has also served in hospitality roles such as Concierge and Receptionist at Intercontinental Sofia and Radisson Blu, respectively.
International Work Experience
Ralica Petrova has gained significant international work experience, having worked in countries such as Belgium, the United States, and Canada. Her roles in these diverse locations have equipped her with a broad understanding of different customer service landscapes and hospitality practices.
Language Proficiency
Ralica Petrova is fluent in Bulgarian, Russian, and English. Her language skills have been honed through her diverse upbringing and professional experiences, making her an effective communicator in various multicultural settings.