Ralph Yu
About Ralph Yu
Ralph Yu is a Back Office Pure Fibre Build Support Agent at TELUS in Vancouver, Canada, with extensive experience in customer service and support roles.
Current Role at TELUS
Ralph Yu is currently employed at TELUS as a Back Office PureFibre Build Support Agent for PureFibre FIFA. His duties involve managing the team website via the Field Build Support Hub, assisting in a managerial role during the manager's vacation period, and dealing with escalated situations including damage claims and drop placements. In this role, he also educates frontline FIFA team members on fibre drop information and routes incomplete truck rolls through the appropriate parties.
Previous Experience at TELUS
Ralph Yu has held multiple roles at TELUS before his current position. From 2013 to 2014, he was a GPON Case Management Frontline Support Agent for Friendly Future Home in Vancouver. Prior to that, he served as a High Value | Concierge Agent for Future Friendly Homes from 2012 to 2013. His initial role at TELUS was as an In-Language Customer Service Representative for Future Friendly Homes from 2011 to 2012, based in Burnaby, British Columbia.
Earlier Career
Before his tenure at TELUS, Ralph Yu worked at Reframe Marketing as a Junior Marketing Assistant for six months in 2011 in Vancouver. He also served as a Shift Supervisor at Starbucks from 2006 to 2011, gaining valuable customer service and managerial experience over a five-year period.
Educational Background
Ralph Yu attended The University of British Columbia, where he studied Foods, Nutrition, and Wellness Studies, General. He earned a Bachelor's degree after a five-year period of study from 2006 to 2011.