Ramya Deepak
About Ramya Deepak
Ramya Deepak is a Technical Support professional at TELUS in Edmonton, Canada, with a background in customer service and operations management.
Current Position at TELUS
Ramya Deepak is currently employed as Technical Support at TELUS in the Edmonton, Canada area. In this role, she has participated in several small projects aimed at process improvement. Her work focuses on providing assistance and resolving technical issues, showcasing her skills in the telecommunications industry.
Previous Experience in Customer Service
Before joining TELUS, Ramya Deepak worked part-time as a Customer Service Representative at The Brick from 2014 to 2016 in Edmonton, Canada. This role involved addressing customer inquiries and resolving issues to ensure customer satisfaction.
Operations Leadership at Hinduja Global Solutions Inc.
Ramya Deepak served as an Operations Team Lead at Hinduja Global Solutions Inc. from 2011 to 2014. In this capacity, she was responsible for overseeing team operations and contributing to the organization's efficiency.
Role as Process Trainer at Firstsource Solutions Limited
From 2006 to 2011, Ramya Deepak worked as a Process Trainer at Firstsource Solutions Limited. During her five-year tenure, she trained new employees on various processes, helping to ensure that the team adhered to company standards and protocols.
Educational Background: Diploma in Electronics and Communication
Ramya Deepak holds a Diploma in Electronics and Communication from PVP Polytechnic, which she earned between 2003 and 2006. This technical education provides her with a strong foundation in electronics and communications, applicable to her roles in technical support and operations management.
Skills in Workforce Management and Contact Centers
Ramya Deepak possesses strong skills in workforce management and contact centers. Her expertise in these areas is demonstrated through her various roles across customer service, team leadership, and process training, making her a valuable asset in the telecommunications industry.