Rawan El Srouji
About Rawan El Srouji
Rawan El Srouji is a Client Care Representative IV at TELUS with a background in biochemistry and experience in customer service and education.
Company
Rawan El Srouji currently works at TELUS as a Client Care Representative IV. She has been with TELUS for over a decade, starting her employment in October 2011. TELUS is a leading telecommunications company in Canada, and Rawan has built substantial experience in client care during her tenure.
Title
Rawan El Srouji holds the position of Client Care Representative IV at TELUS. In this role, she handles various client service responsibilities and ensures customer satisfaction. Her experience in client care is extensive, having served the company for more than ten years.
Former Positions
Before her current role at TELUS, Rawan El Srouji worked as a Customer Service Manager at Walmart in 2011 for a brief period of four months. She also gained experience as a tutor at Tutor Doctor from 2010 to 2011, where she tutored students in various subjects. Additionally, she served as a Lab Instructor and Teaching Assistant at Beirut Arab University from 2008 to 2010, teaching and assisting in laboratory courses.
Education and Expertise
Rawan El Srouji studied at Beirut Arab University where she completed her Bachelor's degree in Biochemistry and Molecular Biology and later a Master's degree in the same field, from 2003 to 2010. Her studies equipped her with a strong foundational knowledge in biochemistry, which she applied during her tenure as a lab instructor and teaching assistant at the same institution.