Raymond Cheung
About Raymond Cheung
Current Position at TELUS
Raymond Cheung currently holds the position of Customer Service Representative at TELUS in Toronto, Ontario, Canada. His role involves assisting with various customer inquiries and needs. During the COVID-19 pandemic, he specifically contributed to case and contact tracing management for positive cases. He also played a role in creating profiles and scheduling lab appointments, as well as assisting the public with registration for the BC Vaccine Passport via phone and online systems.
Previous Experience at Canadian Credit Protection
From 2018 to 2020, Raymond worked as a Customer Service Representative at Canadian Credit Protection in Toronto, Canada. During this tenure, he dealt with various customer service tasks, contributing to maintaining high levels of customer satisfaction and ensuring efficient service operations.
Call Center Experience at Affinity_Global
Raymond Cheung served as a Call Center Customer Service Representative at Affinity_Global from 2016 to 2018 in Toronto, Canada. In this role, he handled numerous customer inquiries and provided support, ensuring customer issues were resolved promptly and effectively.
Background in Customer Service at Tai Pan Tours
Between 2011 and 2015, Raymond worked as a Customer Service Representative at Tai Pan Tours in Toronto, Canada. His responsibilities included addressing customer questions and concerns, providing travel information, and ensuring an excellent customer experience throughout his four years of service.
Education and Expertise from Seneca College
Raymond Cheung holds an Associate's degree in International Business from Seneca College, where he studied from 1997 to 2000. This education provided him with foundational knowledge and skills essential for his various roles in customer service across different industries.