Rebecca White
About Rebecca White
Rebecca White is a Learning Specialist at TELUS in St John’s, Newfoundland and Labrador, Canada, with a background in customer service, sales, and administrative roles.
Current Role at TELUS
Rebecca White currently holds the position of Learning Specialist at TELUS in St John's, Newfoundland and Labrador, Canada. She is responsible for developing and implementing training programs for new hires. Her focus includes enhancing digital health competencies among employees, contributing to improved operational efficiency and knowledge within the company.
Previous Experience at TELUS
Before becoming a Learning Specialist, Rebecca served as a Technical Customer Service Agent at TELUS Health from 2018 to 2021 in the Ottawa, Canada Area. During her tenure, she was instrumental in participating in a company-wide initiative aimed at improving customer service protocols. Her efforts resulted in a 15% increase in customer satisfaction. Additionally, she was recognized for her outstanding performance in customer service.
Educational Background
Rebecca White has an extensive educational background. She earned a Bachelor of Science (BSc) in Health Sciences from Wilfrid Laurier University, studying from 2012 to 2016. She later obtained a Certificate in Project Management from the University of Waterloo in 2017. Rebecca also completed a Graduate Certificate in Digital Health from Algonquin College of Applied Arts and Technology between 2017 and 2018. She began her educational journey at St. Thomas Aquinas Catholic Secondary High School, where she studied from 2009 to 2012.
Early Career Positions
Rebecca's early career includes several roles that contributed to her growth and expertise. She worked as a Front Store employee at Pharmasave Drugs (Ontario) from 2010 to 2012. Following this, she served as an Administrative Assistant at the Toronto and Region Conservation (TRCA) from 2013 to 2016, and later for Baylis Medical Company from 2016 to 2017. Rebecca also worked at Wilfrid Laurier University as a Proctor from 2014 to 2016, and as a Sales Associate at Hudson's Bay Company in the Ottawa, Canada Area from 2017 to 2018.
Contribution to Training and Development
Rebecca has significantly contributed to TELUS's training and development efforts. She has been involved in creating e-learning modules that were used to train over 500 employees across Canada. Additionally, she volunteered as a mentor for new employees, providing essential guidance and support during their onboarding process. Her contributions have been crucial to enhancing the competence and efficiency of the workforce.