Rehan Ahmad
About Rehan Ahmad
Rehan Ahmad is the Manager of Customer Experience and Digital Adoption at TELUS, with over 15 years of experience in customer experience and digital transformation roles.
Title
Rehan Ahmad holds the position of Manager, Customer Experience and Digital Adoption at TELUS covering TELUS and Koodo in the Greater Toronto Area, Canada.
Professional Background
Rehan Ahmad has a rich professional history spanning over 15 years in customer experience and digital transformation roles. His career at TELUS began in 2007 as a Marketing Manager, after which he progressively advanced through various managerial roles including Customer Retention Marketing, Wireless Customer Base Management, Customer Experience Strategy and Development, and currently oversees Customer Experience and Digital Adoption. He also has experience at Koodo, where he managed Customer Experience Strategy and Digital Adoption from 2020 to 2023.
Education and Expertise
Rehan Ahmad earned an MBA from the University of Toronto and holds a Bachelor of Engineering (BENG) in Electrical Engineering from Dalhousie University. His academic foundation is complemented by his expertise in software engineering gained from his early career at Nortel Networks and his role as a Product Specialist at Bridgewater Systems.
Achievements in Customer Experience
Rehan Ahmad has played a pivotal role in developing customer retention strategies at TELUS. His extensive experience with managing loyalty programs and customer retention marketing has significantly contributed to the company's customer base and experience management initiatives. Additionally, he has managed key projects focused on wireless customer base management, improving overall customer satisfaction and loyalty.
Transition from Engineering to Customer Experience
Rehan Ahmad started his career as a Software Engineer at Nortel Networks, where he worked for three years. He then transitioned to a role as a Product Specialist at Bridgewater Systems. Leveraging his technical background, Rehan moved into customer-focused roles, understanding the intricate balance between technological solutions and customer needs.