Renie De Torres
About Renie De Torres
Renie De Torres is a Technical Support Assistant IV at TELUS in Edmonton, Canada, with over a decade of experience at the company and a diverse educational background in civil engineering, computer science, and caregiving.
Current Role at TELUS
Renie De Torres currently holds the position of Technical Support Assistant IV at TELUS in the Edmonton, Canada Area. In this role, De Torres is part of the technical support team, contributing through advanced troubleshooting and customer support services. His responsibilities involve assisting customers with a wide range of technical issues, ensuring high levels of customer satisfaction.
Career Trajectory at TELUS
Renie De Torres has been with TELUS for over a decade, starting in 2010. His initial role was as a Customer Service Helpdesk representative, where he provided support through phone and chat for three years. From 2013 to 2015, he transitioned to the position of Facility Inventory Coordinator IV. In this role, he managed inventory for the company's facilities. De Torres's career path at TELUS showcases his adaptability and growth within the organization.
Educational Background
Renie De Torres has a diverse educational background. He holds a Bachelor of Science in Civil Engineering from the University of Batangas, completed in 2003. Prior to that, he earned an Associate in Computer Science from Lipa Public College, achieved in 1998. Additionally, De Torres completed a Caregiver Course at Management System Consultant Inc. in 2008. His multidisciplinary education has equipped him with a broad skill set relevant to his roles at TELUS.
Work Experience at TELUS
Renie De Torres's tenure at TELUS is marked by various roles across different departments. Starting as a Customer Service Helpdesk representative in 2010, he provided front-line support for three years. Later, he became a Facility Inventory Coordinator IV, handling inventory management tasks from 2013 to 2015. His current role as Technical Support Assistant IV involves more technical responsibilities, reflecting his progression and versatility within the company.
Location and Contributions
Based in Edmonton, Alberta, Canada, Renie De Torres contributes significantly to TELUS's technical support team. His extensive experience and diverse education enable him to address complex technical issues effectively. De Torres's long-term commitment to TELUS and his roles within the company highlight his dedication and valuable contributions to the organization.