Ricardo Brice
About Ricardo Brice
Ricardo Brice is the Manager of Business SMB Care at TELUS in the Montreal, Canada Area, with over 20 years of experience in the telecommunications industry.
Current Position at TELUS
Ricardo Brice serves as the Manager of Business SMB Care at TELUS. Based in the Montreal, Canada area, he oversees a support team responsible for assisting partners throughout Canada. His role involves implementing customer retention strategies and ensuring high levels of customer satisfaction within the SMB sector. Ricardo Brice has held this position since February 2002, indicating a long-term commitment to TELUS and consistent performance in managing customer care operations.
Professional Experience in Telecommunications
Ricardo Brice brings more than 20 years of experience in the telecommunications industry. Before joining TELUS, he worked at Ericsson from 1998 to 2002 as a Field Technician, acquiring hands-on technical expertise. His extensive background includes managing customer satisfaction and operational efficiency within contact centers. This broad spectrum of experience positions him well to understand both the technical and customer service aspects critical to the telecommunications field.
Educational Background in Computer Graphics
Ricardo Brice studied at College Ahuntsic, focusing on Computer Graphics. He completed his college education from 1996 to 1998. This foundation in computer graphics provided him with the technical skills and critical thinking required in the early stages of his career, which later diversified into customer care and telecommunication operations.
Experience with Customer Satisfaction
Throughout his career, Ricardo Brice has developed a robust background in customer satisfaction. At TELUS, he plays a pivotal role in managing support operations that focus on retaining customers and providing consistent, high-quality service. His experience in contact centers has equipped him with the skills necessary for managing customer interactions effectively and ensuring that service levels meet or exceed expectations.