Rick Jansen
About Rick Jansen
Rick Jansen is the Western Operations Manager at TELUS, overseeing three call centres in British Columbia. He is passionate about improving Canadian healthcare through technology.
Current Role at TELUS
Rick Jansen currently serves as the Western Operations Manager at TELUS. He commenced this role on April 1, 2019, and oversees operations across three call centres in British Columbia. These centres provide customer support for TELUS EMR products on a national scale. Rick's role includes managing teams, ensuring operational efficiency, and supporting the technological infrastructure within these centres.
Previous Positions at TELUS
Rick Jansen has had multiple roles at TELUS since his initial employment. From 2011 to 2013, he worked as a Technical Support Analyst. Following that, he served as Customer Service Team Lead from 2013 to 2015. Currently, alongside his Western Operations Manager position, Rick also holds the role of Customer Service Team Manager in Kelowna, British Columbia, Canada.
Education and Training
Rick Jansen pursued further professional development through the Leadership Now program at McGill, which he completed in the year 2017. This program was undertaken through TELUS, emphasizing leadership skills and strategic management focused on enhancing organizational performance and personal growth within the company.
Impact on Healthcare Technology
Rick Jansen is passionate about leveraging technology to enhance the healthcare sector in Canada. His work at TELUS is driven by a commitment to improving healthcare services through technological innovation and strong support systems. He focuses heavily on the integration and support of new technologies within the customer service sectors under his management.
Supporting People and Technology at TELUS
Rick Jansen places a strong emphasis on supporting both the employees under his supervision and the technologies they utilize. His management style is geared towards fostering a supportive and efficient work environment, ensuring that both people and processes at TELUS are aligned with the goal of delivering superior customer service and technological solutions.