Rob Aiello
About Rob Aiello
Rob Aiello is the General Manager at TELUS in Burnaby, British Columbia, Canada, with over 15 years of experience leading teams to achieve best-in-class results.
Current Role at TELUS
Rob Aiello is the General Manager at TELUS, based in Burnaby, British Columbia, Canada. In this role, he oversees various operational and strategic aspects to enhance both customer satisfaction and company performance. His responsibilities include leading teams, implementing strategic changes, and ensuring top-tier customer service delivery.
Previous Positions at TELUS
Rob Aiello has held several key positions at TELUS, demonstrating his capacity for leadership and innovation. From 2010 to 2018, he served as the Director of the Home Team in Customer Solutions Delivery in Burnaby, BC. Before that, from 2008 to 2010, he was the Service Manager for the BC Home Team in Customer Solutions Delivery, located in Vancouver, BC. In 2006, Rob served as the Acting Director for the same team for six months.
Educational Background
Rob Aiello earned his Bachelor of Arts (BA) in Communication, General, from Simon Fraser University, where he studied from 1993 to 1998. His educational background in communication has contributed to his effective management and team leadership skills at TELUS.
Leadership and Team Development
With over 15 years of experience leading teams at TELUS, Rob Aiello is known for his expertise in fostering team development and achieving best-in-class results. His background in human resources supports his efforts to enhance team performance. Rob actively promotes curiosity and innovation among his team members, creating a dynamic and successful work environment.
Collaboration and Cross-Divisional Initiatives
Rob Aiello is recognized for his ability to lead cross-divisional initiatives at TELUS. He collaborates with various groups outside his primary field, including Marketing, Customer Experience, Technology Infrastructure, Partner Management, and Network Resource Management. This collaborative approach has led to significant improvements in customer experiences and TELUS' financial performance.