Rob Mills
About Rob Mills
Rob Mills is a Senior Technology Specialist at TELUS in Toronto, Canada, with over 10 years of experience in telephony and extensive expertise in Avaya and Cisco products.
Title
Rob Mills is a Senior Technology Specialist currently working at TELUS in Toronto, Ontario, Canada. He holds a prominent role in managing advanced technological solutions for the company.
Career at Aimia Inc
From 2012 to 2017, Rob Mills served as the Manager of Telephony Solutions at Aimia Inc. During his five years at Aimia, he was responsible for managing corporate and contact center voice networks, focusing on telephony solutions and ensuring operational stability.
Career at Carlson Marketing Canada
Rob Mills' tenure at Carlson Marketing Canada spanned from 2007 to 2012. Initially, he worked as an Architect, Telephony Solutions, from 2007 to 2010, and subsequently as Manager, Telephony Solutions, from 2010 to 2012. His work involved significant contributions to voice network architecture and telephony management in the Toronto, Canada area.
Education and Expertise
Rob Mills studied Information Technology at George Brown College. He has over a decade of focused experience in telephony, specializing in the management of corporate and contact center voice networks. His extensive expertise includes working with Avaya and Cisco products such as CS1000 PBX, CallPilot, AACC, MPS IVR, CUCM (Call Manager), Unity Connection, UCCX, Jabber, and Webex.
Telephony and VoIP Migrations
Rob Mills has successfully led several migrations of legacy voice infrastructures and contact centers to VoIP and Unified Communications (UC). His work includes developing customer-branded Interactive Voice Response (IVR) systems and solving operational issues crucial to the company’s brand and financial performance.
Skills and Leadership
Rob Mills specializes in telecommunications, telephony, VoIP, UC, IVR, contact center, call routing, ACD, call recording, system administration, vendor management, project management, and ITIL. He possesses strong leadership, communication, collaboration, and problem-solving skills, making him adept at working cross-functionally in high-pressure environments.