Robert Daniel Manole
About Robert Daniel Manole
Robert Daniel Manole is an Escalation Manager at TELUS, specializing in the Google Cloud Platform, with a background in technical and customer support for Google products.
Current Position at TELUS
Robert Daniel Manole is currently an Escalation Manager for the Google Cloud Platform at TELUS. He has been in this role since October 2022. His responsibilities include managing escalations specifically related to the Google Cloud Platform, leveraging his expertise to resolve complex issues and ensure client satisfaction.
Previous Roles at TELUS
Before his current role, Robert Daniel Manole served as a Business Helpdesk Specialist V for BC Hydro at TELUS, located in Quebec, Canada. He held this position for two years, from 2020 to 2022. Additionally, in 2020, he worked for six months as a Technical Solutions Support specialist focusing on Google Workspace. His experience in these roles provided him with a strong foundation in both technical and customer support, particularly with Google products.
Education and Academic Background
Robert Daniel Manole is pursuing a degree in Computer Software Engineering at Concordia University, an endeavor that started in 2023 and will conclude in 2028. He also holds a degree in Business from Collège Montmorency, where he studied Management, Marketing, and Related Support Services from 2012 to 2015. This diverse educational background equips him with a blend of technical and business management skills.
Expertise in Google Cloud Platform
Robert Daniel Manole has developed considerable expertise in managing escalations for the Google Cloud Platform. This specialization enables him to address complex issues efficiently, improving service reliability and customer satisfaction within TELUS. His technical skills are complemented by his experience in Google Workspace technical solutions support.