Robert Lobson
About Robert Lobson
Robert Lobson is the Team Operations Manager at TELUS in Burnaby, British Columbia, with extensive experience in sales and customer service management across various industries.
Current Role as Team Operations Manager at TELUS
Robert Lobson is currently the Team Operations Manager at TELUS, based in Burnaby, British Columbia, Canada. In this role, he is responsible for overseeing team operations and ensuring the efficient management of resources and personnel. His experience in managing teams ranging from 5 to over 700 employees, combined with his expertise in contact center tools, allows him to drive operational success.
Previous Experience at Bell Mobility
From 2014 to 2018, Robert Lobson worked as the Small Business Sales Manager at Bell Mobility in the Vancouver, Canada Area. During this tenure, he successfully led a team to achieve the number one national standing in Small Business Sales, improving the team's ranking from third place. His strategic management and sales leadership were crucial to this achievement.
Role as Associate Director Client Care at Bell
Between 2004 and 2013, Robert Lobson served as the Associate Director Client Care for the Western Region at Bell in Vancouver, Canada Area. In this role, he managed significant organizational changes, including technology changes, base closures, company mergers, and workforce adjustments. His ability to handle sensitive situations while maintaining strong business results highlights his leadership capabilities.
Education in Business Administration
Robert Lobson studied Business Administration at Red River College, obtaining a Bachelor of Arts degree from 1984 to 1986. He also attended Dakota Collegiate, which laid the foundation for his later academic pursuits and extensive career in management and operations.
Early Career and Experience in the Airline Industry
Beginning his career in 1978, Robert Lobson worked as Merchandise Manager at Shoppers Drug Mart in Winnipeg for 12 years. He then moved into the airline industry, serving as Manager Call Centre Operations at Canadian Airlines-Air Canada from 1988 to 2002. His experience during the impact of 9-11 on the travel sector provided him with unique insights into crisis management within the industry.