Robert Paquette
About Robert Paquette
Robert Paquette is a Business Analyst at TELUS in Montreal, Quebec, Canada, with extensive experience in change management and project delivery within the telecommunications industry.
Current Role at TELUS
Robert Paquette is currently serving as a Business Analyst at TELUS in Montreal, Quebec, Canada. In this role, he is focused on driving process efficiencies and conducting impact assessments. He collaborates with stakeholders from various departments, including Finance, Planning, Marketing, and Onshore/Offshore Call Center Operations, to develop actionable business requirements aimed at improving business performance and customer experience.
Previous Roles at TELUS
Robert Paquette has held several positions at TELUS prior to his current role as a Business Analyst. He worked as a Help Desk Specialist from 2016 to 2021 in Montreal, Quebec, Canada, and before that, he was a Customer Service Representative for 9 months from 2015 to 2016. During his tenure in these roles, he gained significant experience in customer support and technical assistance.
Work Experience at Loblaw Companies Limited
Before joining TELUS, Robert Paquette worked at Loblaw Companies Limited in various capacities in Laval, Quebec, Canada. His roles included Recieving & Logistics from 2014 to 2015, Department Assistant Manager from 2009 to 2014, and Department Clerk from 2004 to 2009. These positions provided him with a strong foundation in logistics, departmental management, and customer service.
Education and Certifications
Robert Paquette studied Human Resources Management at McGill University, where he achieved an SCS Certificate. Additionally, he studied Commerce at Vanier College and earned a Diploma. His educational background supports his expertise in business analysis and project management.
Collaboration and Expertise
In his current role at TELUS, Robert Paquette collaborates with stakeholders from diverse departments, including Finance, Planning, Marketing, Process Improvement, and Training. He has extensive experience in change management and project delivery within the telecommunications industry. His ability to work across various departments enhances his effectiveness in driving process efficiencies and improving customer experiences.