Robert Romanelli
About Robert Romanelli
Robert Romanelli is a Technology Specialist and Client Service & Escalation Manager at TELUS in Montreal, Quebec, with extensive experience in IT operations and support roles.
Current Role at TELUS
Robert Romanelli currently serves as a Technology Specialist, Client Service & Escalation Manager at TELUS in Montreal, Quebec. Since August 2015, he has been managing high-severity incidents for TELUS' business customers. In this capacity, he oversees the relationship management between resolving groups, service management, and key customer contacts to ensure minimal disruption to clients' businesses. His role involves leveraging strong negotiation and problem-solving skills alongside a creative approach to resolving issues.
Previous Experience at McKesson Canada
Robert Romanelli worked at McKesson Canada as IT Operations Support in Saint-Laurent, Quebec. His tenure lasted for 9 months from 2013 to 2014. During his time there, he contributed his expertise in IT operations to support the company's objectives.
Career at CGI
From 2003 to 2013, Robert Romanelli held the position of Senior Production Support Analyst at CGI. Over this 10-year period, he was integral to production support processes, likely leveraging his skills in problem-solving and system management to ensure seamless IT operations.
Role at CAE
Robert Romanelli worked at CAE in two different capacities. As a System Integrator / Storage Administration from 1997 to 2000, he spent 3 years integrating systems and managing storage solutions. Earlier, he served as a System Technologist from 1995 to 1997, where his role involved technological systems management over a 2-year period.
Early Career at Bell
Robert Romanelli began his career as an Overseas Operator at Bell from 1990 to 1992, working for 2 years. This early role set the foundation for his future positions in technology and client service management.