Roberto Beaupré
About Roberto Beaupré
Roberto Beaupré is the Director of Business Analysis at TELUS in Rimouski, QC, where he has been leading the business analysis team since August 2009.
Current Role at TELUS
Roberto Beaupré currently serves as the Director of Business Analysis (Dir. Analyse d'affaires) at TELUS in Rimouski, QC. In this capacity, he leads the business analysis team, focusing on optimizing departmental procedures and ensuring the seamless delivery of services that align with corporate objectives. His responsibilities include setting SMART goals for himself and his team and working closely with the IT team to mechanize certain tasks, ensuring budget allocation for various initiatives.
Previous Positions at TELUS
Roberto Beaupré has held multiple positions at TELUS. He worked as a Supervisor at the Competitive Call Center from 2008 to 2009. Prior to that, he was an Agent of Training, Sales, and Service for 6 months in 2008. From 2006 to 2008, he worked as a Service Center Agent, and before that, he held the position of Call Center Agent for 8 months from 2005 to 2006, all in Rimouski, QC. His extensive experience at TELUS has provided him with a deep understanding of various facets of the company's operations.
Educational Background
Roberto Beaupré has a diverse educational background. He obtained two DEC degrees from Cégep de Rimouski, one in Administration and another in Informatics. Furthering his expertise, he studied Business Analysis at Global Knowledge, achieving certifications in Essential Notions of Business Analysis and in Elaboration, Documentation, and Requirement Management. These qualifications have equipped him with the theoretical knowledge and practical skills required for his role in business analysis.
Coordination Roles
Before rejoining TELUS in various capacities, Roberto Beaupré worked as a Senior Coordinator at Superpages from 2002 to 2005 in Rimouski, QC. He also served as a Coordinator at the Fondation du CSSS de Mont-Joli from 2005 to 2006 in Mont-Joli, QC. These roles helped him gain significant experience in coordination and management, skills that he would later apply in his multiple leadership positions at TELUS.
Cross-Departmental Collaboration
In his role as Director of Business Analysis at TELUS, Roberto Beaupré collaborates extensively with various departments. He works closely with the Marketing team to implement client services and inform clients about order placements and electronic billing. He also coordinates with the Care team to optimize work procedures and ensure the smooth implementation of clients into TELUS systems. This collaborative approach helps in achieving efficient service delivery and fulfilling corporate objectives.