Robin Yang
About Robin Yang
Robin Yang is a Process Manager at Telus with over 9 years of experience at the company and a background in various analyst roles at Symcor and Toromont Cat.
Title
Robin Yang currently serves as a Process Manager at Telus. In this role, Robin oversees process optimization and management initiatives within the company.
Professional Experience at Telus
Robin Yang has been with Telus for over 9 years, starting in July 2014. During this period, Robin has held the position of Process Manager, focusing on improving and streamlining internal processes to enhance operational efficiency and effectiveness.
Previous Roles at Symcor
Robin Yang worked at Symcor in Mississauga, Ontario, Canada, from 2008 to 2014. Robin held multiple roles including Process Analyst, ServiceNow Administrator, Information Security Analyst, and Service Desk Analyst. The tenure at Symcor provided Robin with extensive experience in IT service management, information security, and process analysis.
Experience at Toromont Cat
Before joining Symcor, Robin Yang worked at Toromont Cat as a Help Desk Analyst for one year from 2006 to 2007 in Concord, Ontario, Canada. This role involved providing technical support and assistance to users, resolving IT-related issues, and ensuring smooth operation of help desk services.
Education and Academic Background
Robin Yang completed a Bachelor of Commerce degree at Ryerson University in 2007. After earning the bachelor's degree, Robin continued studies at Ryerson for an additional two years from 2007 to 2009. The education at Ryerson University laid a solid foundation for Robin's career in process management and IT services.