Robyn Stewart
About Robyn Stewart
Robyn Stewart is a Learning Specialist at TELUS, specializing in designing training curriculums and eLearning courses. She has been with TELUS since 1991, holding various roles including Customer Service Agent, Business Analyst, and Revenue Assurance Analyst.
Company
Robyn Stewart currently works at TELUS as a Learning Specialist. Over the years, she has held various roles within the company, showcasing her versatility and depth of experience. Her association with TELUS began in 1991, and she has since taken on several positions, including Customer Service Agent, Business Analyst, Team Manager, and Revenue Assurance Analyst.
Title
Robyn Stewart holds the title of Learning Specialist at TELUS. In this role, she is responsible for designing training curriculums that cater to the company's evolving needs. Her focus is on creating effective and engaging learning materials that enhance the skills and knowledge of TELUS employees.
Education and Expertise
Robyn Stewart achieved a Bachelor of Science (B.Sc.) in Zoology/Animal Biology from The University of British Columbia, where she studied from 1987 to 1991. This academic background, complemented by studies at Okanagan College, has provided her with a strong foundation for her professional journey. She specializes in designing and building eLearning courses, utilizing tools such as SumTotal Toolbook software and Adobe Captivate.
Background
Robyn Stewart began her career at TELUS as an Operator for Long Distance Calls and Directory Assistance from 1991 to 1999. She then transitioned to a Customer Service Agent role, followed by positions as a Business Analyst and Team Manager in Business Solutions Customer Care Support. Between 2005 and 2008, she served as a Revenue Assurance Analyst before taking on her current role as Learning Specialist.
Achievements
Robyn Stewart has made significant contributions at TELUS, particularly in the area of training and development. She designed and developed training materials for Optik TV and High Speed Internet product enhancements. She also completed training needs assessments to identify requirements and recommend the best delivery methods. Her work includes designing materials for instructors and learners, such as instructor guides, support materials, skill practices, review activities, quizzes/exams, and tutorial demos.