Rocio A. G.
About Rocio A. G.
Rocio A. G. is a Project Manager – Channel Systems & Technology at TELUS in Toronto, Ontario, Canada, with extensive experience in project management, customer care, and marketing analysis across various industries and countries.
Current Position at TELUS
Rocio A. G. currently holds the position of Project Manager – Channel Systems & Technology at TELUS in Toronto, Ontario, Canada. In her role, she is responsible for managing and overseeing various technological projects, ensuring that strategies and systems are effectively implemented to enhance channel operations. Her extensive background in project management and technology provides her with the tools necessary to drive continuous improvement within the company's channel systems.
Professional Experience
Rocio A. G. has a diverse professional background, with significant experience in customer care, marketing analysis, and project management. She previously worked as a Bilingual Customer Care Lead at BrightR Limited and as Project Manager & Marketing Analyst at MSMU - MainStream Media Unplugged. Her earlier roles include working as a Digital Marketing Manager / Project Manager at thinkCOMPASS and as a Business Development Manager / Pricing Analyst at Hewlett Packard Enterprise. Her career also includes multiple roles at HP, from Project Manager & Program Manager to Customer Service Representative. She has substantial expertise in managing international teams and projects, leveraging her multilingual proficiency in English, Spanish, and French.
Educational Background
Rocio A. G. has pursued comprehensive education across various institutions. She completed the Business Edge Executive Management Program at the University of Toronto - Rotman School of Management and holds a Postgraduate Certificate from Humber College. Additionally, she earned certifications from the Project Management Institute and attended Universidad Tecmilenio, where she achieved a Master's Degree. Her academic path also includes a Certificate from The University of British Columbia and another from Fudan University. Rocio's foundational education was completed at Tecnológico de Monterrey, where she obtained her Bachelor's Degree.
Certifications and Skills
Rocio A. G. possesses several key certifications, including Project Management Professional (PMP®), Scrum Master (CSM®), and SAFe® Agilist. Her skill set includes financial analysis, project management, and the development and execution of initiatives to improve operational efficiency. Rocio is skilled in conducting financial analysis for profit maximization and competitive product pricing. Her Clifton's Top 5 Strengths indicate her dedication and strategic approach to managing projects effectively.
Volunteer Work and Interests
Rocio A. G. is actively involved with the Toronto Region Immigrant Employment Council (TRIEC) through the Professional Immigrant Networks (PINs) program. She has a strong passion for Zumba, regularly engaging in the activity to maintain her fitness. Rocio is also an avid traveler, having visited more than 35 countries, which underscores her interest in global cultures and international experiences. This background enhances her capability to manage and connect with international teams in her professional endeavors.