Ronald Pritchard
About Ronald Pritchard
Ronald Pritchard is a Client Implementation Manager at TELUS in Toronto, Canada, with extensive experience in client care and account management.
Title
Ronald Pritchard is currently serving as a Client Implementation Manager at TELUS, based in the Toronto, Canada Area.
Professional Experience at TELUS
Ronald Pritchard has been with TELUS in the Toronto, Canada Area since 2010. He began his career at TELUS Mobileaxs as an Assistant Account Manager, a role he held for six years until 2016. In his current role as a Client Implementation Manager, he manages a team of 16 Client Care Specialists. He handles escalations from team members to ensure customer satisfaction and acts as the voice of the Wireless Sales and Support Team to ensure their concerns are addressed by the Operations Support Team and management.
Previous Work at The Wireless Center
Before joining TELUS, Ronald Pritchard worked at The Wireless Center as a Client Care Representative. He held this position for 11 months, from 2009 to 2010, in Pembroke, ON.
Educational Background
Ronald Pritchard holds several certificates from various institutions. He studied Radiation Safety and achieved a certificate from Algonquin College of Applied Arts and Technology in 2009. He also gained a certificate in Pre-Graphic Design from the same institution in 2005. Additionally, he studied Welder/Fitter and earned a certificate from Canadore College in 2003.
Roles and Responsibilities
As a Client Implementation Manager at TELUS, Ronald Pritchard is responsible for onboarding and offboarding employees, working with the internal recruiting team to create job profiles and vet candidates. He facilitates employee growth through online e-learning platforms and other opportunities. He ensures customer satisfaction by handling escalations and addresses the concerns of the Wireless Sales and Support Team with the Operations Support Team and management.