Ronald Trinh
About Ronald Trinh
Ronald Trinh is a Business Analyst at TELUS in Calgary, Alberta, Canada, with extensive experience in customer service, technical support, and sales roles in the telecommunications industry.
Business Analyst at TELUS
Ronald Trinh currently works as a Business Analyst at TELUS in Calgary, Alberta, Canada. In this role, he utilizes his extensive background in customer service and technical support to analyze business operations and develop effective strategies. His transition to this analytical role is supported by his prior experience in various managerial positions within TELUS.
Previous Roles at TELUS
Before becoming a Business Analyst, Ronald Trinh held several key positions at TELUS. From 2019 to 2022, he served as an Escalation Manager, addressing complex customer issues and ensuring high satisfaction levels. He also worked as a Loyalty & Retention Representative from 2018 to 2019, focusing on retaining customers and developing successful retention strategies. His earliest role at TELUS was as a Customer Service/Technical Support Representative from 2017 to 2018.
Experience at Shaw Communications
Ronald Trinh gained valuable experience at Shaw Communications, where he worked as a Customer Solutions Expert, Business from 2016 to 2017. In this role, he focused on business solutions and customer satisfaction, enhancing his skills in addressing customer needs and providing technical support.
Sales Roles in Various Companies
Before transitioning to analytical and managerial roles, Ronald Trinh worked in various sales positions. He served as a Sales Consultant at WOW! mobile boutique from 2015 to 2016, at Platinum Mitsubishi for 2 months in 2015, and at Rogers Communications from 2013 to 2015. At Rogers Communications, he also held the position of Assistant Manager, further developing his leadership skills.
Education and Accounting Diploma at Robertson College
Ronald Trinh studied at Robertson College, where he achieved a Diploma in Accounting Assistant from 2015 to 2016. This education provided him with a foundational understanding of accounting principles, complementing his extensive experience in customer service and business solutions.