Rosa Guerrero
About Rosa Guerrero
Rosa Guerrero is a Client Services Manager with over a decade of experience in technical support and client services, having worked in both the United States and Canada.
Title
Rosa Guerrero serves as a Client Services Manager. In this role, she combines extensive experience in technical support and client services to ensure quality and efficiency in client interactions.
Work Experience at Telus Health and Financial Solutions
From 2007 to 2014, Rosa Guerrero worked as a Technical Support Agent at Telus Health and Financial Solutions. During her seven-year tenure, she honed her skills in providing technical support, resolving customer issues, and maintaining high levels of client satisfaction.
Roles at Sitel in Miami
Rosa Guerrero's professional journey includes roles at Sitel in Miami, Florida. She served as an Ocp Mentor from 2006 to 2007 and as a Ddc and Pda Technical Support Agent from 2004 to 2006. These positions allowed her to develop a robust understanding of technical support and customer service.
Education and Expertise
Rosa Guerrero earned her Bachelor's degree from Espol University in Ecuador, studying from 1998 to 2002. This academic foundation equipped her with theoretical knowledge, which she has effectively applied throughout her career in technical support and client services.
International Work Experience
Rosa Guerrero possesses international work experience, having held positions in both the United States and Canada. This diverse background enhances her ability to understand and cater to the varied needs of a global client base.
Skill Set
Rosa Guerrero is known for her creativity, organization, efficiency, and goal orientation. These skills, combined with her strong background in technical support and client services, enable her to deliver quality service while continually seeking to expand her knowledge and experience.