Roshan Fernandes
About Roshan Fernandes
Roshan Fernandes is a Technical Specialist at TELUS in Vancouver, Canada, with over 10 years of IT experience and multiple certifications.
Company
Roshan Fernandes is currently employed at TELUS in the Vancouver, Canada area. TELUS is a telecommunications company known for its diverse range of telecom products and services.
Title
Roshan Fernandes holds the position of Technical Specialist at TELUS. His role involves addressing and resolving complex technical issues, contributing to the company's IT solutions, and ensuring the seamless operation of technical systems.
Education and Certifications
Roshan Fernandes has attained a Bachelor's degree, enhancing his foundation in the IT field. He also holds several professional certifications including MCITP (Microsoft Certified IT Professional), MCP (Microsoft Certified Professional), and ITIL (Information Technology Infrastructure Library). These credentials underscore his expertise in IT infrastructure and service management.
Professional Background
Roshan's career in IT spans over a decade, with experience in varied roles such as Helpdesk Engineer, Project Manager, and Service Delivery Manager. He has worked in several prominent companies including CMS Computers Limited (INDIA), Sutherland Global Services, and Diyar United Company. He has significant experience in IT service delivery, infrastructure management, and systems administration.
Previous Roles and Experience
Before his current role at TELUS, Roshan worked at Kal Tire as Team Lead, Technical Support. His past roles also include positions at Scorpio Marine Management as Assistant Service Delivery Manager, and at Taj Hotels Resorts and Palaces as IS Manager, Corporate Systems. He has a history of improving customer satisfaction by managing and leading highly motivated teams.