Rowena Talan
About Rowena Talan
Rowena Talan is a Business Analyst II and User Acceptance Test Lead at TELUS, responsible for leading user acceptance testing initiatives and optimizing business processes.
Current Position and Responsibilities
Rowena Talan currently holds the title of Business Analyst II and User Acceptance Test Lead at TELUS. In this role, she leads user acceptance testing initiatives to ensure that solutions meet business needs and requirements. She conducts regular meetings and presentations to share insights and findings with cross-functional teams and management. Rowena gathers critical information from stakeholder meetings to produce actionable reports and serves as a liaison between stakeholders and users to ensure effective communication and project alignment.
Previous Work Experience
Before her current role at TELUS, Rowena Talan worked at Pacific Contact Solutions Inc. as a Telemarketer Agent from 2007 to 2008. During her nine-month tenure, she operated in Emerald Avenue, Ortigas, Pasig City. At Pacific Contact Solutions Inc., Rowena was responsible for outbound telemarketing, assisting in lead generation and customer engagement.
Education and Academic Background
Rowena Talan studied at Ateneo de Naga University, where she achieved a Bachelor of Secondary Education in English (BSED-English) from 2003 to 2006. Her academic background in English education has contributed to her strong communication skills, which are essential in her business analysis and user testing roles.
Role at TELUS International Philippines
Rowena Talan also works at TELUS International Philippines as a Business Analyst I, located at the 31st floor of Discovery Centre, ADB Avenue, Ortigas Center, Pasig, 1605. In this position, she is responsible for managing project plans, monitoring performance to ensure timely completion of deliverables, and providing leadership, training, coaching, and guidance to junior staff members.
Focus Areas and Skillset
Rowena Talan has been with TELUS since September 2019, contributing to various business process optimization projects. She stays updated on the latest process and IT advancements to automate and modernize systems. Her capabilities include managing project plans, leading user acceptance testing, gathering information to produce actionable reports, and providing leadership to junior staff members.