Ruairi Farrell, Pmp
About Ruairi Farrell, Pmp
Ruairi Farrell is a Senior Project Manager at TELUS with extensive experience in managing high volume customer support centers and a strong background in team building and performance management.
Current Role at TELUS
Ruairi Farrell presently holds the position of Senior Project Manager at TELUS. In this role, Ruairi is responsible for overseeing large-scale projects, ensuring deliverables are met on time, and managing project teams to achieve set objectives. His expertise includes comprehensive project management, facilitating collaboration among teams, and delivering process improvements to enhance project outcomes.
Previous Positions at TELUS
Prior to his current role, Ruairi Farrell served as Project Manager II at TELUS from 2018 to 2021 in the Vancouver, Canada area. Before that, he worked as an Operations Manager at TELUS from 2016 to 2018 in Burnaby, BC. In these roles, he managed operational teams, enhanced customer service strategies, and implemented process improvements to support business goals.
Career at Yellow Pages Canada
Ruairi Farrell has a significant background with Yellow Pages / Pages Jaunes – Canada. He worked in various managerial capacities, including Manager, Listing Services (Western Canada) from 2014 to 2016, Manager, Dedicated Services (Central Canada) in 2014, Manager, Assignments (Western Canada) from 2012 to 2014, and Manager, Proof Services from 2011 to 2014. He managed large teams across diverse regions, improving service delivery and operational efficiencies.
Early Career Experience
Ruairi's early career includes roles such as Senior Technical Support Representative II at Glentel (2010 to 2011), Customer Support Lead at eBay (2006 to 2009), and Site Owner / Head of Staff at Runecrypt (2004 to 2006) in Melbourne, Australia. These roles helped him build a robust foundation in customer support, technical troubleshooting, and team management.
Education and Certifications
Ruairi Farrell studied at The Wharton School where he achieved a Business Foundations credential. Additionally, he holds a Project Management Professional (PMP) certification, underscoring his expertise in overseeing complex projects and ensuring they meet strategic objectives.