Rushad Hodiwala
About Rushad Hodiwala
Rushad Hodiwala is a Client Service Manager II at TELUS Business Solutions with over a decade of experience in various roles at TELUS.
Title
Rushad Hodiwala is currently positioned as a Client Service Manager II at TELUS Business Solutions.
Career at TELUS
Rushad Hodiwala has built a robust career at TELUS, spanning over a decade. Starting as a Sales Representative from 2005 to 2010, he progressed to various positions showcasing his expertise and adaptability. These positions include Inventory Manager in 2010, Retail Store Manager from 2010 to 2016, Client Service Manager II from 2016 to 2018, Client Experience Advocate Manager from 2018 to 2019, Western Canada Channel Manager from 2019 to 2021, and his current role as Client Service Manager II.
Client Service Management Expertise
Rushad Hodiwala has extensive experience in client service management support, particularly in re-imagining these processes for sales teams. He has played a pivotal role in creating a centralized Client Service Management (CSM) team aimed at supporting all post-sales escalation requests at TELUS. His work also includes contributions to the Sales Service Desk (SSD) team, which focuses on centralizing post-sales escalation support.
Educational Background
Rushad Hodiwala's academic credentials include a Bachelor of Arts (BA) in Economics from Simon Fraser University, which he attended from 2004 to 2007. Prior to this, he completed an Associate of Arts (AA) in Business Administration and Management, General from Capilano University, where he studied from 2001 to 2004.
Business Relationship Management
Rushad Hodiwala has a strong background in business relationship management and customer experience. Throughout his career at TELUS, he has leveraged this expertise to enhance client satisfaction and build enduring business relationships.