Ryan Hilliker
About Ryan Hilliker
Ryan Hilliker is a Technical Customer Support specialist at TELUS Health Med Access with expertise in VoIP technology and a background in telecommunications support.
Current Role at TELUS Health
Ryan Hilliker currently works at TELUS as a Technical Customer Support specialist for Telus Health Med Access. His role involves providing technical support and assistance to customers using Telus Health's Med Access services. With expertise in Voice over IP (VoIP) technology and the Internet Protocol Suite (TCP/IP), he ensures smooth and efficient communication solutions for clients.
Professional Experience at Primus Telecommunications
Prior to his current role, Ryan Hilliker worked at Primus Telecommunications Canada Inc. He served as Priority Technical Support from 2015 to 2021 in the Ottawa, Canada Area, ensuring high levels of customer satisfaction. Before this, he briefly held the position of Residential Technical Support in 2015 for six months, where he also delivered effective technical solutions to residential clients.
Educational Background
Ryan Hilliker studied at Herzing College, where he achieved a diploma in Computer Systems Networking and Telecommunications from 2014 to 2015. He also holds a Computer Science degree with a specialization in Computer Engineering Technologies from Algonquin College of Applied Arts and Technology, which he completed between 2003 and 2006. These academic credentials underpin his technical expertise in the telecommunications field.
Technical Skills and Expertise
Ryan Hilliker has demonstrated proficiency in Voice over IP (VoIP) technology and the Internet Protocol Suite (TCP/IP). His technical support roles in the telecommunications industry have honed his skills in solving complex technical issues and ensuring customer satisfaction. Additionally, he is adept at utilizing Microsoft Office for various professional tasks.