Ryan Schroeder
About Ryan Schroeder
Ryan Schroeder is the General Manager of Industry Solutions at TELUS in Vancouver, British Columbia, with a diverse background in technical and managerial roles.
Title and Current Role at TELUS
Ryan Schroeder is currently serving as the General Manager of Industry Solutions at TELUS. Based in Vancouver, British Columbia, Canada, Ryan's role focuses on delivering tailored industry solutions that meet the specific needs of TELUS customers. His position involves strategic decision-making, aligning team efforts with business goals, and ensuring effective implementation of industry-specific solutions.
Professional Experience at TELUS
Ryan Schroeder has held numerous roles at TELUS, demonstrating his upward trajectory within the company. From 2017 to 2021, he was the Director of Client Relationship Management, focusing on building and maintaining client relationships. Prior to this, he served as the Director of National Customer Managed Services from 2013 to 2016, overseeing the management and delivery of customer services. Between 2012 and 2013, he acted as the interim Director of National Business Delivery in British Columbia. Ryan also held brief, interim roles such as General Manager for Customer Solutions Delivery in 2009-2010 in Prince George, and earlier positions like Manager of Field Support for Customer Solutions Delivery from 2008 to 2012.
Early Career and Technical Background
Before his tenure at TELUS, Ryan Schroeder developed a solid technical foundation in various roles. He worked at the University of Northern British Columbia (UNBC) as a Senior Programmer Analyst and Systems Administrator from 2004 to 2007. Ryan also served as a Senior Software Developer / Consultant at Miller Software / Agile IT between 2001 and 2004. Earlier, he gained experience as a Lab Support Technician and Calculus Lab Instructor at UNBC from 2000 to 2001, and as a Service Desk Analyst and Software Developer (Co-op term) at Canfor in 2000.
Education and Qualifications
Ryan Schroeder obtained his Master of Business Administration (MBA) with a focus on Information & Communication Technology from the University of Northern British Columbia (UNBC) between 2004 and 2006. He also holds a Bachelor of Science (B.Sc.) in Computer Science from the same university, awarded between 1997 and 2001. His academic background in both business and computer science has equipped him with a broad skill set suitable for both technical and managerial roles.
Skills and Expertise
Ryan Schroeder possesses a strong background in both technical and managerial roles. He has experience in customer service, sales, operations, project management, and consulting. Known for his ability to align talented individuals with work they are passionate about, he fosters high-performance teams. Ryan proactively uses fair processes in decision-making to ensure mutual value for both customers and the business. His focus on understanding customer business needs and delivering key outcomes has been a cornerstone of his career.