Ryan Wiltshire
About Ryan Wiltshire
Ryan Wiltshire is a Senior Business System Analyst at TELUS in Ottawa, Ontario, Canada, specializing in ITIL v3, Asset Management, and Configuration Management.
Title
Ryan Wiltshire holds the position of Senior Business System Analyst at TELUS, based in Ottawa, Ontario, Canada. He specializes in various areas of systems analysis, including asset and configuration management.
Current Role and Responsibilities at TELUS
Ryan Wiltshire is currently working as a Senior Business System Analyst at TELUS. In this role, he plays a key part in evolving the Service, Asset, and Configuration Management (SACM) program by deploying tools and developing processes. His efforts are essential for stabilizing processes and ensuring that TELUS's Configuration Management toolset can efficiently adapt to changing technologies.
Previous Experience at TELUS
Ryan Wiltshire has been with TELUS since 2004. He initially started as a Business Systems Analyst II and held this position for 13 years before being promoted to Senior Business System Analyst in 2017. During his tenure, he has gained extensive experience with BMC Remedy and HP Asset Center, which are crucial for asset and configuration management at TELUS.
Work Experience at Kellogg Company
Before joining TELUS, Ryan Wiltshire worked as a Systems Analyst at Kellogg Company from 2000 to 2002. This role helped him build a strong foundation in systems analysis, which he further developed during his career.
Specializations and Expertise
Ryan Wiltshire specializes in several key areas, including ITIL v3, Asset Management, Configuration Management, ETL, Data Migration, Data Integration, BMC Remedy, HP Asset Center, BMC Configuration Manager, IBM TADDM, PL/SQL, Scripting, Reporting, and Software licensing. His expertise in these fields has been instrumental in his contributions to the SACM program at TELUS.