Sadia Afroz
About Sadia Afroz
Sadia Afroz is a Senior Business Analyst at TELUS with over a decade of experience in various roles within the company.
Title: Senior Business Analyst at TELUS
Sadia Afroz serves as a Senior Business Analyst at TELUS, a position she has held since May 2021. Her role involves utilizing her extensive experience within the company to analyze business processes and implement strategic improvements. Her position focuses on optimizing business functions and enhancing operational efficiency at TELUS.
Company: TELUS
Sadia Afroz has built her career at TELUS, a leading telecommunications company in Canada. She began her tenure at TELUS in 2011 and has served in various roles, demonstrating a significant dedication to the company. Her continuous growth and promotions within TELUS highlight her in-depth understanding and expertise in the company's operations.
Career Progression at TELUS
Sadia Afroz's career at TELUS began in 2011 as a Loyalty Retention Specialist. Over the next decade, she took on roles such as Order Resolution Specialist, Help Desk Specialist, and Business Analyst ll. In May 2021, her deep knowledge of TELUS's internal processes led to her promotion to Senior Business Analyst, underlining her commitment and capability in various facets of the company.
Education and Expertise: University of Houston
Sadia Afroz obtained a degree in Political Science from the University of Houston, where she studied from 2007 to 2010. Her educational background complements her extensive professional experience, providing her with a solid foundation in analytical thinking and problem-solving skills, essential for her role as a Senior Business Analyst.
Background in Customer Service and Technical Support
Throughout her career at TELUS, Sadia Afroz gained substantial experience in customer service and technical support. Her initial roles such as Help Desk Specialist and Order Resolution Specialist contributed to her comprehensive understanding of customer needs and technical troubleshooting. This experience is instrumental in her current role, where she leverages this knowledge to drive business improvements.