Sal Yamin
About Sal Yamin
Sal Yamin is a Senior Client Manager at TELUS in Mississauga with extensive experience in IT service management and corporate account management.
Current Role at TELUS
Sal Yamin is currently employed at TELUS in Mississauga as a Senior Client Manager. In this role, he is responsible for managing and maintaining relationships with key clients, ensuring satisfaction, and delivering consistent value. His position involves strategic planning, client communication, and providing tailored solutions to meet customer needs.
Previous Employment at Compugen Inc
Prior to joining TELUS, Sal Yamin worked at Compugen Inc in several capacities over an eight-year span in Richmond Hill, Ontario. From 2014 to 2015, he served as the Service Delivery Manager, Infrastructure & Support, Managed Services. In this role, he was responsible for overseeing the delivery of IT services and support. He also held the position of Technical Services Manager, Corporate Accounts, from 2012 to 2015. Between 2007 and 2012, he was the Service Delivery Manager - Desktop Services, managing desktop service delivery operations.
Role at Siemens IT Solutions and Services
From 2003 to 2007, Sal Yamin worked at Siemens IT Solutions and Services as a Service Desk Supervisor. His primary responsibilities included overseeing service desk operations, ensuring efficient incident resolution, and maintaining high levels of customer service. During his tenure, he gained substantial experience in Service Desk management and team leadership.
Educational Background
Sal Yamin completed his higher education at the University of Zambia, where he studied from 1997 to 2002. This academic experience provided him with a strong foundation in his field, equipping him with the knowledge required for his roles in IT services and management.
Expertise in ITIL and Six Sigma Methodology
Sal Yamin has developed expertise in ITIL (Information Technology Infrastructure Library) and Six Sigma Methodology. These skills enable him to optimize IT service management frameworks and improve business processes. His specialization in these methodologies supports his abilities in service delivery and process improvement.
Skills in Team Management and Development
Sal Yamin has a robust background in virtual team management and development. His approach ensures direct reports are well-mentored and empowered to succeed in their roles. His extensive experience in managing end-user desktop compute support and service desks highlights his strong leadership capabilities.