Sally Xu
About Sally Xu
Sally Xu is a Client Care Representative at TELUS in Burnaby, British Columbia, with extensive experience in IT and customer support roles across various industries.
Current Role at TELUS
Sally Xu is currently employed as a Client Care Representative at TELUS in Burnaby, British Columbia, Canada. In this role, she is responsible for managing customer interactions, addressing concerns, and ensuring that clients receive the highest level of service. Her experience in customer care is augmented by her technical background, enabling her to provide holistic solutions to client issues.
Prior Experience at ECHello Inc.
Before joining TELUS, Sally Xu served as a Database Analyst at ECHello Inc. for one year from 2022 to 2023 in Richmond, British Columbia, Canada. In this capacity, she worked on database management, data analysis, and SQL queries. Her role involved ensuring data integrity, optimizing database performance, and supporting various data-driven initiatives within the organization.
Customer Support Role at Mastercard
Sally Xu worked at Mastercard as a Customer Support Specialist from 2018 to 2022, based in Shanghai, China. During her four-year tenure, she provided support for Mastercard's financial products and services, resolving customer issues, and enhancing client satisfaction. This experience allowed her to gain valuable insights into the fintech industry and customer service excellence.
Educational Background at Harbin University
Sally Xu holds a Bachelor of Education in Computer Software Engineering from Harbin University of Science and Technology, where she studied from 2006 to 2010. This foundational education equipped her with the necessary skills in software engineering, programming languages, and computer systems, which she further developed throughout her professional career.
Technical Roles in Shanghai
Sally Xu has held various technical roles in Shanghai, including positions at Gold-i Ltd, Citi, Capgemini, and Infosys. She worked as a Customer Technical Support Engineer/Consultant at Gold-i Ltd (2016-2018), Technical Support Specialist at Citi (2015-2016), System Administrator at Capgemini (2011-2015), and Software Programmer at Infosys (2010-2011). These roles provided her with comprehensive experience in technical support, system administration, and software programming.
ITIL® Certification and Skills
Sally Xu is ITIL® certified, which is a globally recognized qualification in IT service management. With over 12 years of IT experience, she has developed expertise in software engineering, SQL queries, and programming languages. Her skills in technical support, customer care, and system administration make her a valuable asset to any organization.